Please click the button below to submit your pet photo(s) and customization details for your order.
Submit Photos & DetailsIf needed, you can also email your photos and order details to luckaura.me@gmail.com.
How to Order:
Choose your background color.
Select how many pets you would like printed on the mug.
Complete your checkout.
After checkout, please submit your pet photo(s) and customization details using the upload form above. If needed, you may also send them by email.
How to Submit Your Photos & Details:
Preferred method: Submit through the upload form above.
Backup method: Email 1–3 pet photos to luckaura.me@gmail.com
Email subject format: Order #XXXX — Photos — Mug Design Template — Name / Message Notes
Proof Preview: We will send your preview within 24 hours after receiving your submission. We only begin printing after you reply “APPROVED.”
Production Time: 1–5 business days after approval.
Shipping (US/UK): Typically delivered within 3–7 business days after dispatch, depending on location and carrier.
Need help?
Please email us (fastest): luckaura.me@gmail.com
What This Is
This is a custom pet photo mug made from your dog or cat’s photo, designed in a clean, adorable style you’ll love using every day. It’s a practical keepsake and a thoughtful gift for pet parents.
Search coverage: custom pet photo mug, personalized pet mug, dog photo mug, cat photo mug, pet lover coffee cup, dog mom gift, cat dad mug.
Perfect For
- Dog Mom / Dog Dad / Cat Mom / Cat Dad gifts Birthdays, Mother’s Day, Father’s Day, Christmas Everyday keepsakes for home, office, or morning coffee A gentle pet memorial keepsake (optional)
How It Works (Order Steps)
- Place your order and choose your mug color.
Add a name (optional) — or type NO NAME.
Submit 1–3 clear pet photos and your custom details using the form above.
If needed, you may also email your photos to luckaura.me@gmail.com and include your Order # in the subject line.
We send a proof preview within 24 hours after we receive your submission.
Reply "APPROVED" and we’ll produce and dispatch your mug.
Photo Requirements (Important)
For best results, please send photos that are:
- Clear, well-lit, and in focus
Face/head visible with minimal blur
Higher resolution whenever possible
Without heavy filters
Not sure if your photo works? Send what you have — we’ll let you know if a better photo is needed.
Mug Details
- Capacity: 11.8 oz (350 ml)
Height: 3.8 in (9.6 cm)
Diameter: 3.2 in (8.2 cm)
Material: Ceramic
Notes
- Colors may vary slightly due to screen and printing differences.
Personalized items are not returnable for preference changes.
If anything arrives incorrect or damaged, contact us and we’ll make it right.
Damage Policy
If your mug arrives damaged, please email us with photos of:
- the shipping package, and the mug damage.
We’ll arrange a replacement as soon as possible.
FAQ
Q1: Can I add a name to the mug?
Yes — add a name or type NO NAME.
Q2: How should I submit my pet photos?
We recommend using the form above. Email submission is also accepted if needed.
Q3: When will I receive the proof preview?
Within 24 hours after we receive your submission.
Q4: What photos work best?
Clear, well-lit, in-focus photos with the face/head visible.
Q5: How long does production take?
1–5 business days after you approve the proof.
Q6: How long is shipping?
US/UK shipping is typically 3–7 business days after dispatch, depending on destination and carrier.
Luck Aura — Celebrate the pets you love, every single day.
How It Works — For All Custom Orders
Creating your custom piece is simple and collaborative. We design first, and we only produce after your approval—so everything looks right before printing.
Step 1 — Place Your Order
Choose your options (if available) and complete checkout.
Photo Tip: Clear, well-lit photos with sharp focus work best.
Step 2 — Submit Your Photo(s) & Details
After checkout, please submit your pet photo(s) and customization details using the upload form in the product description.
Preferred method: Use the upload form in the product description.
Backup method: Email 1–3 photos to luckaura.me@gmail.com
Email subject: Order #XXXX — Photos — Mug Design Template — Name / Message Notes
You may also include:
-
Pet name (if you want it added)
-
A short message (optional)
-
Any notes (background preference, etc.)
Step 3 — Proof in 24 Hours (Approval Required)
Within 24 hours after we receive your submission, we’ll send you a digital proof/preview by email.
Want changes? Reply with your edits, such as spelling, layout, or small adjustments.
Ready to proceed? Reply “APPROVED.”
Important: We follow a strict No Approval, No Production policy. Please check your Spam/Junk folder so you don’t miss our email.
Step 4 — Production & Delivery
Once approved, your order moves into production and then ships with tracking.
Production: 1–5 business days
Shipping: typically 3–7 business days after dispatch (varies by destination)
Quick Summary
Order → Submit photos/details in the product description upload form → Proof in 24h → Approve → We produce & ship
If you’re unsure whether your photo is suitable, you can email it to luckaura.me@gmail.com before ordering and we’ll confirm.
LuckAura — Celebrate the pets you love, every single day.
We stand behind every made-to-order item. If your order arrives damaged, defective, or with an error on our end, we’ll make it right with a free replacement or a refund.
Because each item is custom-made, we don’t accept physical returns.
If there’s an issue, please contact us within 30 days of delivery and include photos so we can help quickly.
Fast Shipping
We have streamlined our design and production process which has allowed us to provide the fastest arrival times for your completely custom pet product.
Modern Design
Our goal is to provide custom pet products that are aesthetically pleasing or easily match any décor or fit with any room.
Satisfaction Guarantee 30 Day Money Back Guarantee
We believe in our products which is why we can confidently offer a 100% satisfaction guarantee plus a 30 Day Money Back Guarantee.
If the delivered product isn’t up to your expectations, please contact us to either have the product redesigned or if you wish, a complete refund!
At LuckAura, we specialize in creating custom pet keepsakes made just for you. Because our products are personalized, the timeline includes two stages: Design & Approval and Production & Shipping.
1. Customization Process
To keep your order accurate and easy to review, we ask customers to submit pet photo(s) and customization details through the upload form in the product description.
Preferred submission method: Upload form in the product description
Backup method: Email your photo(s) and order details to luckaura.me@gmail.com
Initial Design: Once we receive your pet photo(s) and customization details, our team will prepare a digital proof.
Proof Delivery: You will receive a preview/proof by email within 24 hours after we receive your submission.
Your Action Required: We strictly follow a “No Approval, No Production” policy. We will only proceed with printing your physical item after you reply to our email with “APPROVED.”
Important: If you do not see our email within 24 hours, please check your Spam/Junk folder.
2. Digital Orders (No Shipping)
Digital portraits or digital files do not include shipping or physical delivery.
Timeline: Final high-resolution files will be delivered by email after you approve the design.
3. Physical Orders (Printed Items & Pet Accessories)
For physical products, the total delivery time is:
Design Approval Time Production Time Shipping Time
Production Time
-
Design Phase: Proof sent within 24 hours after we receive your submission
-
Manufacturing: 1–5 business days after your proof is approved
Note: Delays in approval will directly affect the final delivery date.
Shipping Time (Estimated)
Once your order has been dispatched, estimated transit times are:
-
United States & United Kingdom: 3–7 business days
-
Rest of the World: 3–10 business days, depending on destination
4. Shipping Rates & Taxes
We aim to keep shipping simple and transparent.
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US & UK: Free standard shipping on all orders
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Other Countries: Flat shipping fee of $6.90
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Duties & Taxes: All prices include duties and taxes. You should not be charged additional customs fees upon delivery.
5. Order Tracking
Once your physical order has been shipped, you will receive a Shipping Confirmation Email with your tracking number.
Tracking Activation: Please allow 24–72 hours for the carrier to update the tracking status.
Multiple Items: If your order includes different products, they may be shipped separately to ensure the fastest possible delivery for each item.
6. Address Changes & Corrections
Please make sure your shipping address is correct at checkout.
Changes: If you notice an error, contact us immediately at luckaura.me@gmail.com. Once your order has entered production or has already shipped, we may no longer be able to change the delivery address.
7. Delivery Issues & Damaged Items
We want you to love your LuckAura keepsakes.
Damaged Items: If your order arrives damaged, please email us within 48 hours of delivery and include photos of:
-
the damaged item
-
the shipping packaging
Lost or Delayed Packages: If your tracking has not updated for more than 7 business days, please contact us and we will help investigate with the carrier.
8. Contact Us
For all order, shipping, or proof-related inquiries, please include your Order Number (for example: #LA1234) in the subject line.
Email: luckaura.me@gmail.com
Response Time: We typically reply within 24 hours
