At LuckAura, we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

1. Information We Collect
When you visit LuckAura, we collect certain information necessary to process your custom orders:

Order Information: This includes your name, billing address, shipping address, payment information (processed securely through our payment gateways), and phone number.

Customization Data: Specifically for our pet products, we collect the photos of your pets and the names/messages you provide. These are used solely for the purpose of creating your custom artwork.

Device Information: We automatically collect details about your device, including your web browser, IP address, and time zone to help us improve our site experience.

2. How We Use Your Information
We use the information we collect to:

Communicate with you via luckaura.me@gmail.com for design approvals and order updates.

Fulfill your orders (including arranging for shipping and providing you with invoices/order confirmations).

Screen our orders for potential risk or fraud.

Provide you with information or advertising relating to our products or services (if you have opted in).

3. Sharing Your Personal Information
We share your Personal Information with third parties only to help us operate our store:

Service Providers: We share your photos with our professional artists and printing partners to manufacture your custom items.

Logistics: We share your address and contact details with shipping carriers to deliver your products.

Compliance: We may share your information to comply with applicable laws and regulations.

4. Data Retention
When you place an order through the Site, we will maintain your Order Information (including your pet's photos) for our records so that you can easily place re-orders in the future, unless and until you ask us to delete this information.

5. Your Rights
Depending on your location (such as the UK or EU), you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

6. Security
We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

7. Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:

Email: luckaura.me@gmail.com