We’d Love to Hear From You!
At LuckAura, every pet has a story, and we are here to help you tell it. Whether you have a question about a potential order, need help with a photo, or want an update on your custom piece, our team is ready to assist.

As we specialize in custom designs, email is our primary and most efficient way of communication. This allows our artists to review your photos and design details directly.

📩 Get in Touch
Customer Support Email: luckaura@gmail.com

(Please include your Order Number in the subject line for faster service, e.g., #LA1234)

Response Time: We typically reply to all inquiries within 24 business hours.

Friendly Reminder: If you are waiting for a design proof, please check your Spam/Junk folder, as our emails sometimes end up there!

📞 Other Ways to Connect
Phone: 852 6158 8111 (HK)

Business Address: Rm D07, 8/F Kai Tak Fty Building

No. 99 King Fuk Street, San Po Kong

Hong Kong

Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (HKT)

🐾 Why No Instant Chat?
Because we are a design-focused studio, our team spends most of their time at their digital drawing boards. By using email, we ensure that every request is documented and that our artists can see exactly what you’re referring to, ensuring your pet’s portrait is perfect every time.

LuckAura — Celebrate the pets you love, every single day.