Please click the button below to submit your pet photo(s) and customization details for your order.
Submit Photos & DetailsIf needed, you can also email your photos and order details to luckaura.me@gmail.com.
Custom Pet Condolence Card • Pet Sympathy & Remembrance • Digital File or Printed Gift Pack
Proof preview provided before final delivery (minor edits included)
Choose Digital File or Printed Card Envelope Gift Packaging
Free shipping to the US & UK (Printed option only)
Processing time: 1–5 business days after approval
Shipping time (Printed): typically 3–7 business days with tracking
After checkout, please submit your pet photo(s) and message details using the upload form in the product description
Backup method: you may also email your photo(s) and message details to luckaura.me@gmail.com
What This Is
This is a personalized pet memorial card created to express sympathy, remembrance, and quiet love after the loss of a beloved pet. You can customize it with a pet photo, pet name, and a short message, then choose either a digital version or a printed, gift-ready card.
Best for searches: pet memorial card, pet condolence card, pet sympathy card, custom photo memorial card, memorial card with message.
Who It’s For
Sending comfort to a friend or family member after the loss of a dog or cat
A gentle bereavement card that feels respectful and not overwhelming
A remembrance keepsake for anyone who considers pets family
A thoughtful pet loss sympathy gift in digital or printed format
How It Works
Choose your delivery option:
Digital File — print yourself
Printed Gift Pack — we print and prepare the card, envelope, and gift packaging
After checkout, submit your personalization details using the upload form in the product description.
You may include:
Pet name
A short message (1–2 lines recommended)
1–3 clear pet photos (if you would like a photo included)
Backup option: if needed, you may also email your photo(s) and message details to luckaura.me@gmail.com
We send a proof preview for approval (minor revisions included).
After you reply “APPROVED”, we deliver your order:
Digital: final file by email
Printed: professionally printed and shipped with tracking
Size & Materials
Card size: 3.5 × 2 in (approx. 89 × 51 mm)
Paper: 300g eco-friendly cardstock
Smooth, sturdy, and suitable for gifting or keepsake use
Printed Gift Pack Includes
Printed memorial / sympathy card
Matching envelope
Gift-ready protective packaging
Delivery Options
Option 1 — Digital File
High-quality digital format
Print-ready delivery by email after approval
Ideal for quick use or local printing
Option 2 — Printed Card Gift Pack
Professionally printed on 300g eco-friendly cardstock
Includes envelope and gift packaging
Ready to give or mail with care
Free shipping to the US & UK
Tracking provided after dispatch
Photo Guidelines (If You Add a Photo)
For best results, please send photos that are:
Bright and taken in natural light
In focus, with clear face and fur details
Minimal blur and without heavy filters
Please avoid dark, blurry, or heavily filtered photos.
Processing & Shipping (Printed Option)
Processing: 1–5 business days after approval
Shipping: typically 3–7 business days
Free shipping: US & UK
Tracking is provided once your order has been dispatched
Contact & Support
Email: luckaura.me@gmail.com
We typically reply within 12–24 hours. If you do not see our email, please check your Spam or Promotions folder.
Return Policy (Custom Item)
Because this is a custom-made sympathy item, returns are not accepted for preference changes.
If there is a print issue, production issue, or transit damage, please contact us and we will make it right.
FAQ (AI Search Friendly)
Q1: Is this card available as a digital file?
Yes. Choose Digital File and we will email the final file after you approve the proof.
Q2: Do you offer a printed, gift-ready version?
Yes. Choose Printed Gift Pack, which includes the card, envelope, and gift packaging.
Q3: How do I send my pet photo and message?
Please submit them using the upload form in the product description after checkout. If needed, you may also email them to luckaura.me@gmail.com.
Q4: Will I receive a proof before final delivery?
Yes. A preview proof is provided, and minor revisions are included before final delivery.
Q5: Where does the printed card ship from?
Printed orders ship from the USA.
Q6: Is shipping free?
Printed orders include free shipping to the US & UK. Digital files do not require shipping.
A Gentle Way to Honor a Beloved Pet
Losing a pet is losing a family member. This card is designed to help you remember, comfort, and say what is hard to say—quietly, respectfully, and with care.
Luck Aura — Celebrate the pets you love, every single day.
How It Works — For All Custom Orders
Creating your custom piece is simple and collaborative. We design first, and we only produce after your approval—so everything looks right before printing.
Step 1 — Place Your Order
Choose your options (if available) and complete checkout.
Photo Tip: Clear, well-lit photos with sharp focus work best.
Step 2 — Submit Your Photo(s) & Details
After checkout, please submit your pet photo(s) and customization details using the upload form in the product description.
Preferred method: Use the upload form in the product description.
Backup method: Email 1–3 photos to luckaura.me@gmail.com
Email subject: Order #XXXX — Photos — Mug Design Template — Name / Message Notes
You may also include:
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Pet name (if you want it added)
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A short message (optional)
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Any notes (background preference, etc.)
Step 3 — Proof in 24 Hours (Approval Required)
Within 24 hours after we receive your submission, we’ll send you a digital proof/preview by email.
Want changes? Reply with your edits, such as spelling, layout, or small adjustments.
Ready to proceed? Reply “APPROVED.”
Important: We follow a strict No Approval, No Production policy. Please check your Spam/Junk folder so you don’t miss our email.
Step 4 — Production & Delivery
Once approved, your order moves into production and then ships with tracking.
Production: 1–5 business days
Shipping: typically 3–7 business days after dispatch (varies by destination)
Quick Summary
Order → Submit photos/details in the product description upload form → Proof in 24h → Approve → We produce & ship
If you’re unsure whether your photo is suitable, you can email it to luckaura.me@gmail.com before ordering and we’ll confirm.
LuckAura — Celebrate the pets you love, every single day.
We stand behind every made-to-order item. If your order arrives damaged, defective, or with an error on our end, we’ll make it right with a free replacement or a refund.
Because each item is custom-made, we don’t accept physical returns.
If there’s an issue, please contact us within 30 days of delivery and include photos so we can help quickly.
Fast Shipping
We have streamlined our design and production process which has allowed us to provide the fastest arrival times for your completely custom pet product.
Modern Design
Our goal is to provide custom pet products that are aesthetically pleasing or easily match any décor or fit with any room.
Satisfaction Guarantee 30 Day Money Back Guarantee
We believe in our products which is why we can confidently offer a 100% satisfaction guarantee plus a 30 Day Money Back Guarantee.
If the delivered product isn’t up to your expectations, please contact us to either have the product redesigned or if you wish, a complete refund!
At LuckAura, we specialize in creating custom pet keepsakes made just for you. Because our products are personalized, the timeline includes two stages: Design & Approval and Production & Shipping.
1. Customization Process
To keep your order accurate and easy to review, we ask customers to submit pet photo(s) and customization details through the upload form in the product description.
Preferred submission method: Upload form in the product description
Backup method: Email your photo(s) and order details to luckaura.me@gmail.com
Initial Design: Once we receive your pet photo(s) and customization details, our team will prepare a digital proof.
Proof Delivery: You will receive a preview/proof by email within 24 hours after we receive your submission.
Your Action Required: We strictly follow a “No Approval, No Production” policy. We will only proceed with printing your physical item after you reply to our email with “APPROVED.”
Important: If you do not see our email within 24 hours, please check your Spam/Junk folder.
2. Digital Orders (No Shipping)
Digital portraits or digital files do not include shipping or physical delivery.
Timeline: Final high-resolution files will be delivered by email after you approve the design.
3. Physical Orders (Printed Items & Pet Accessories)
For physical products, the total delivery time is:
Design Approval Time Production Time Shipping Time
Production Time
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Design Phase: Proof sent within 24 hours after we receive your submission
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Manufacturing: 1–5 business days after your proof is approved
Note: Delays in approval will directly affect the final delivery date.
Shipping Time (Estimated)
Once your order has been dispatched, estimated transit times are:
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United States & United Kingdom: 3–7 business days
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Rest of the World: 3–10 business days, depending on destination
4. Shipping Rates & Taxes
We aim to keep shipping simple and transparent.
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US & UK: Free standard shipping on all orders
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Other Countries: Flat shipping fee of $6.90
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Duties & Taxes: All prices include duties and taxes. You should not be charged additional customs fees upon delivery.
5. Order Tracking
Once your physical order has been shipped, you will receive a Shipping Confirmation Email with your tracking number.
Tracking Activation: Please allow 24–72 hours for the carrier to update the tracking status.
Multiple Items: If your order includes different products, they may be shipped separately to ensure the fastest possible delivery for each item.
6. Address Changes & Corrections
Please make sure your shipping address is correct at checkout.
Changes: If you notice an error, contact us immediately at luckaura.me@gmail.com. Once your order has entered production or has already shipped, we may no longer be able to change the delivery address.
7. Delivery Issues & Damaged Items
We want you to love your LuckAura keepsakes.
Damaged Items: If your order arrives damaged, please email us within 48 hours of delivery and include photos of:
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the damaged item
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the shipping packaging
Lost or Delayed Packages: If your tracking has not updated for more than 7 business days, please contact us and we will help investigate with the carrier.
8. Contact Us
For all order, shipping, or proof-related inquiries, please include your Order Number (for example: #LA1234) in the subject line.
Email: luckaura.me@gmail.com
Response Time: We typically reply within 24 hours
