Shipping policy

Shipping Policy

At Luckaura, every piece is made by hand — not pulled from a shelf.
Because of this, shipping is not just delivery. It’s part of the process.

Processing Time

Each piece is carefully handcrafted using natural crystals and soft soldering techniques.

Please allow 3–7 business days for production before your order is shipped.

During busy periods, processing time may be slightly longer — we appreciate your patience as we create something just for you.

Shipping Time

Estimated delivery times:

Please note: these are estimated timeframes and may vary depending on your location and local postal services.

Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow 1–3 days for tracking information to update.

Customs & Duties

International orders may be subject to customs fees, import duties, or taxes.

These charges are determined by your local customs authority and are the responsibility of the customer.

Delays

While we do our best to ensure timely delivery, Luckaura is not responsible for delays caused by:

Incorrect Shipping Information

Please double-check your shipping address before placing your order.

We are not responsible for lost or delayed packages due to incorrect or incomplete addresses.

Lost or Stolen Packages

Once a package has been marked as delivered, we are not responsible for lost or stolen items.

If you believe your package is lost in transit, please contact us and we will do our best to assist.

Need Help?

If you have any questions about your order, feel free to reach out:

Thank you for your patience and trust.

Each piece takes time — and that time is part of what makes it meaningful.

Country/Region